Terms & Conditions

Universal Retails SMC PVT LTD
Plot #01, Block 7/8 D.M.C.H.S Tipu Sultan Road, Off. Shahra-e- Faisal

Welcome to the official website of Craftt Culture. By accessing and using our website, including making purchases, you agree to adhere to the following terms and conditions. Please review these Terms carefully before proceeding.

1. Acceptance of Terms By using this website, you confirm that you have read, understood, and agree to these Terms. If you do not agree with any part, please discontinue using the site.
   
   
2. Eligibility To place an order or use our services, you must be of legal age in your area. If you are a minor, you may use our website only with the consent and supervision of a parent or guardian.
   
   
3. Modifications to the Terms Craftt Culture reserves the right to update these Terms at any time without prior notice. Any changes will take effect immediately upon being posted on this website. We encourage you to review these Terms periodically, as your continued use of the site means you accept the updates.
   
   
4. Use of the Website Please use our website only for lawful purposes. Any misuse, including hacking, data mining, or other unauthorized activities, is prohibited.
   
   
5. Products and Services
• 5.1 Availability and Accuracy: The availability of products and services on our website may change. We strive to ensure all information, including product descriptions and pricing, is accurate, but errors may occur. We reserve the right to correct any inaccuracies.
• 5.2 Pricing: All prices are subject to change without notice. Prices are listed in the local currency and include taxes unless otherwise stated. Any additional shipping costs will be shown at checkout.
• 5.3 Product Colors and Images: While we aim to display product colors accurately, variations may occur due to monitor settings. Props shown in product photos are for display purposes only and are not included with purchases.
• 5.4 Measurement and Specifications: Product measurements may vary slightly due to manual processes. We provide specifications as accurately as possible, though minor differences may occur.
• 5.5 No Return/Refund for Change of Mind: We do not offer returns or refunds if the product received matches the website description and is in perfect condition. A change of mind is not grounds for a return.
  
  
6. Orders and Payments
• 6.1 Order Acceptance: Receiving an order confirmation does not guarantee order acceptance. We reserve the right to accept or decline any order due to reasons such as product availability, pricing errors, or concerns about fraudulent activity.
• 6.2 Payment Methods: We accept various payment options, including credit and debit cards. By providing payment details, you confirm you are authorized to use that payment method.
• 6.3 Order Modifications and Cancellations:
• Orders can be modified or changed up to 10 days before delivery under the following conditions:
1. The new order amount is equal to or greater than the original.
2. A new delivery date will be provided based on product availability.
3. No changes can be made after delivery.
• If delivery is delayed by more than 15 days beyond the original date, the order may be canceled.
• We reserve the right to cancel or modify orders for reasons such as pricing errors or product availability. You will be informed of any changes via email.
  
  
7. Shipping and Delivery
• 7.1 Shipping Policy: We ship to various locations as specified on our website. Delivery times and costs vary depending on the destination and selected shipping method. Delivery times are estimates and not guaranteed.
• 7.2 Risk of Loss: Once we hand over your order to the carrier, the risk of loss passes to you.
• 7.3 Delivery and Delivery Time:
• All products in an order will be delivered together.
• We aim to deliver on time but are not liable for delays. We are not responsible for damages caused during delivery through narrow spaces.
• 7.4 Reporting Issues at Delivery:
• Please report any issues, such as incomplete or defective deliveries, immediately using the provided feedback/complaint form at the time of delivery. If not reported at the time of delivery, we will assume that the products were delivered in excellent condition, and no further complaints will be accepted.
  
  
8. Returns and Exchanges
• 8.1 Return Policy: We accept returns and exchanges following our Return Policy, available on our website. All returns must be made within the specified period and meet the outlined conditions.
• 8.2 Refunds: Refunds will be processed within a reasonable time after we receive and inspect the returned item. Refunds will be issued to the original payment method, minus any applicable shipping or restocking fees.
• 8.3 No Return/Exchange After Delivery: Once goods are sold, delivered, and accepted, they cannot be returned or exchanged.
  
  
9. Intellectual Property All content on this website, including text, images, graphics, logos, and software, belongs to Craftt Culture or its content suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is prohibited.
   
   
10. Third-Party Links Our website may include links to third-party websites. Craftt Culture is not responsible for the content, privacy policies, or practices of these websites. Your use of such links is at your own risk.
    
    
11. User-Generated Content
• 11.1 Submission of Content: By submitting content, like reviews or photos, to our website, you grant Craftt Culture a non-exclusive, royalty-free license to use and distribute the content for marketing and promotional purposes.
• 11.2 Content Standards: Any content you submit should be lawful and respectful of others' rights. We reserve the right to remove or edit content that violates these standards.
  
  
12. Limitation of Liability To the fullest extent allowed by law, Craftt Culture is not liable for any direct, indirect, incidental, special, or consequential damages related to your use of our website or products.
    
    
13. Force Majeure Craftt Culture is not liable for delays or failures due to circumstances beyond our control, such as natural disasters, strikes, or other disruptions.
    
    
14. Price Revisions and Product Availability Craftt Culture reserves the right to:
• Revise product prices at any time without prior notice.
• Adjust the quantity of products in an order and charge accordingly.
• Defer delivery dates if needed.
• Cancel orders due to extraordinary circumstances described under Force Majeure.
• Craftt Culture is not liable for advance orders beyond 60 days if there are changes in prices, design, or product availability.
  
  
15. Entire Agreement These Terms, along with our Privacy Policy and other legal notices, represent the entire agreement between you and Craftt Culture regarding your use of our website and supersede any previous agreements.
    
    
16. Governing Law Our Terms and Conditions are governed by the laws of the United Arab Emirates and you agree that the courts of United Arab Emirates (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.