Return & Refund Policy

• Promotional & discounted products will not be refundable.
  
  
• If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of delivery. we will credit a refund within 30 day of received of good buyers. Please be prepared to provide photographic evidence of the damage or defect for verification
  
  
• Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Pakistan will have exclusive jurisdiction in any dispute that you have with us.
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• Please ensure you have your Order ID or Invoice to facilitate an exchange or refund.
  
  
• The cost and responsibility of returning a product to our facility will be borne by the customer.
  
  
• Customers must fill out a form before sending items back. Form link
  
  
• This returns policy is provided in addition to the rights you may have under the law. Nothing in this policy is intended to affect any consumer rights you may have under Pakistan law.
  
  
• If you would like us to arrange a return for eligible products, you may contact us via email at info@habitt.com or by calling our customer service at +971 5266 76229
  
  
• We do not offer exchanges or refunds for products that are not defective.
  
  
• All returned products are inspected upon receipt to determine whether they are in their original condition and eligible for a refund.
  
  
• Refunds will be issued as long as the returned products meet the terms and conditions described below. we will credit a refund with in 30 day of received of good buyers.
  
  
• You may cancel any order within 24 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

• The following products are not eligible for return, exchange, or refund unless faulty or not as described:
  • Products received over 14 days ago.
  • Products not in their original condition.
  • Products that have been opened or unsealed (except where necessary for inspection).
  • Products without original packaging or labels.
  • Products that have been used or damaged by you or are not in the same original condition as when received.
  • Consumable products that have been used or installed.
  • Specific categories of products, such as unwrapped bed linens, pillows, sheets, comforters, duvet covers, towels, and bathrobes, for hygiene reasons.
  • Damaged products due to misuse or showing signs of wear and tear, even if still under warranty.
  • Products that have been assembled, used, altered, or installed.
    
    
• Please note that if you return products that do not meet the return policy criteria or if you do not have proof of purchase, we will be unable to process a refund. Please retain your receipt.
  
  
• If you have not received a refund, first check your bank account again, then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank, as there is often processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at info@habitt.com .