Shipping policy

Shipping Policy

  • We are dedicated to ensuring a smooth experience and timely delivery. However, in rare cases, unexpected factors beyond our control might cause a delay. If this happens, we'll notify you as soon as possible.
  • If you need to reschedule a delivery or if you or your representative are unavailable at the scheduled time, we'll arrange a new delivery date and keep you informed.
  • If delivery isn't accepted within 15 days or we can't reach you, we may need to cancel your order, and a refund will be issued.
  • Please note that delivery fees are non-refundable, and previous purchases aren't eligible for price adjustments.
  • In certain situations, our delivery team might need to take photos or videos of your products and their surroundings to ensure service quality and handle any claims effectively.