We are dedicated to ensuring a smooth experience and timely delivery. However, in rare cases, unexpected factors beyond our control might cause a delay. If this happens, we'll notify you as soon as possible.
If you need to reschedule a delivery or if you or your representative are unavailable at the scheduled time, we'll arrange a new delivery date and keep you informed.
If delivery isn't accepted within 15 days or we can't reach you, we may need to cancel your order, and a refund will be issued.
Please note that delivery fees are non-refundable, and previous purchases aren't eligible for price adjustments.
In certain situations, our delivery team might need to take photos or videos of your products and their surroundings to ensure service quality and handle any claims effectively.